Our operational focus is to continuously improve our cost and technical performance as well as maintain excellent social and environmental practices. We also seek to continually enhance customer experience through regular customer feedback and engagement.
In addition to owning bauxite concessions and trading coal, we aim to expand our depth and breadth by diversifying to other commodities to be a key player in the industry.
Sustainability is embedded as a core component of our corporate strategy.
Internally, we need to ensure that we are resilient, stable, consistent, and future-ready by making adequate preparations to effectively and efficiently manage external risks and unexpected challenges.
To become a truly resilient company, there must be environmental, social and corporate governance (ESG). We also believe that a combination of strong financial health and a well-diversified portfolio is paramount. Thus, we are actively assessing expansion opportunities across various industries including urban farming, agriculture, technology, logistics and shipping.
To date, we have remained debt-free and have enjoyed the flexibility of self-financing by ploughing back our profits. Our continued financial prudence has enabled us to sustain our investments in existing and new businesses using our earnings. Our approach to succession planning is to plan and start early by identifying key positions within the organisation and building a capable and cohesive team around them. These potential successors are then progressively trained to assume greater responsibilities as they develop deeper expertise.
As part of our drive to remain futureproof, we have also embarked on Robotics Process Automation to streamline back-end operations. Innovation is the key to staying relevant, differentiated and competitive amidst paradigm shifts. Hence, we constantly seek ways to embed innovation across various facets of our business. The creation of a digital roadmap helps to steer the organisation and our people towards the path of increased technology and innovation adoption. This is evident not only through our improved infrastructure but also in our recruitment process. We try to identify candidates whose mindset and capabilities are open and inclined towards innovation and assess innovation as an employee KPI.